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In the shop menu, select the category and the item you would like to purchase. To order you must click on the icon of the item and you will be redirected to the page with the info about the article, where you would be able to select the size of it. Once you are ready to add it to the cart or if you want to proceed to payment, click on the button - "Add to cart". You will be offered either to proceed to "Checkout" or to continue your shopping "Back to Shop". Once you've selected "Checkout" a page with info about all the items in your cart will appear. Please make sure the size, color and quantity is exact to what you have selected priviously. If all is well - scroll down and fill in the "Delivery" form with your address and contact details. When complete - select the delivery option convinient for you. And if you are ready to Pay - click the "Buy" button. You will then be redirected to the page of our payment system "WebMoney" where you will see available options for payment (bank account, webmoney, Visa or Mastercard). Follow the instructions of the system. Your personal data is safe with them, and we do not have access to the information about your personal details. Once the payment is done, the system will redirect you back to our site.

We have few options available for the delivery depending on where the purchase is made from.

If you are in Russia you have few options:

Moscow - Currier(1-3 days)

Moscow area - Currier (2-5 days)

Russia - DPD or EMS Russian Post

For Europe we offer

DPD delivery (courrier)

Russian Post

For the rest of the world: 

EMS Russian Post 

TAGS: Delivery

According to the official commercial treaty with our customers which you could see in the menu FAQ we accept returns only if the article comes back in a proper state for future "sale" without marks and smells, with all the tags and packaging preserved withing the official period of return which is 14 days from the moment of delivery date. We do not return the amount paid for the delivery. 

If you would like to return a product you would need to send it back via courier post so that we recieve it within 14 days from the moment of the delivery of the product to you on your own expence. You would also have to attach to the returning items the following documents:

- Fully filled in form for Return which you can download by clicking here.

- Email of the payment of the order

- copy of the description of the items send from the post

- Filled in form for Payment return, which you could download here.

 

If you have any questions, please feel free to contact us - order@belivestudio.com

Basic concepts

  • Site Visitor - a person who came to the site belivestudio.ru and / or belivestudio.com without the purpose of placing an Order.
  • User - an individual, a visitor to the Site, accepting the terms of this Agreement and wishing to place Orders in the Belivestudio.ru / belivestudio.com online store
  • Buyer - The user who placed the Order in the Belivestudio.ru / belivestudio.com online store
  • Belivestudio - KAPSULZ Limited Liability Company (OGRN 115 774 677 72 86, TIN 7718269515, KPP 773601001, location 119311, Moscow, Krupskaya St., 6 kopr.2 off. 8).
  • Seller - Belivestudio, whose goods are available in the online store
  • Online store - an Internet site owned by Belivestudio, located on the Internet at https://belivestudio.ru, which presents the Goods offered by the Seller for purchase, as well as the terms of payment and delivery of Goods to Buyers.
  • Website - https://belivestudio.ru/ belivestudio.com
  • Seller’s page - the Site’s page containing information about the conditions of sale, delivery and return of Goods sold by the Seller, as well as other information that is essential for the conclusion and execution of the contract of sale of the Goods
  • Goods - shoes, clothing, accessories and other goods offered for sale on the Site.
  • Order - a duly executed Buyer's request for the purchase and delivery to the address specified by the Buyer / by means of pickup of the Goods selected on the Site.

General rules

  1. The seller sells the Goods through the online store at https://belivestudio.ru and belivestudio.com or through Belivestudio mobile applications for iOS and Android operating systems.
  2. When ordering Goods through the online store, the User agrees to the conditions for the sale of Goods set forth below (hereinafter - the Conditions for the sale of goods)
  3. These Conditions for the sale of goods, as well as information about the Goods presented on the Site, are a public offer in accordance with Article 435 and Clause 2 of Article 437 of the Civil Code of the Russian Federation.
  4. The agreement may be amended unilaterally by the Seller without notifying the User / Buyer. The new version of the Agreement shall enter into force after 10 (Ten) calendar days from the date of its publication on the Site, unless otherwise provided by the terms of this Agreement.
  5. A public offer is recognized as accepted by the Site Visitor / Buyer from the moment the Visitor registers on the Site, the Buyer places the Order without authorization on the Site, through Belivestudio mobile applications for iOS and Android operating systems, and also from the moment the Buyer accepts the Order by phone +7 962 9536494. The retail sale contract is considered concluded from the moment the Seller issues to the Buyer a cash or sales receipt or other document confirming payment for the goods. By informing the Seller of his e-mail and phone number, the Site Visitor / User / Buyer agrees to the use of the specified means of communication by the Seller, as well as by third parties attracted by him for the purpose of fulfilling obligations to Site Visitors / Users / Buyers, in order to carry out advertising and informational information containing information about discounts, upcoming and current promotions and other events of the Seller, about transferring an order for delivery, as well as other information directly related to the fulfillment of obligations by the Buyer in the framework of this Public Offer.
  6. When executing the Order, the User / Buyer agrees that the Seller may entrust the execution of the Agreement to a third party, while remaining responsible for its execution.
  7. You can place an order in the Belivestudio online store 24 hours a day, 7 days a week, except for periods of routine maintenance or technical failures.

2. Subject of the agreement

  1. The subject of this Agreement is to enable the User to purchase, for personal, family, home and other needs not related to entrepreneurial activity, the Goods presented in the catalog of the online store at https://belivestudio.com/, belivestudio. ru
  2. This Agreement applies to all types of Goods and services presented on the Site, as long as such offers with a description are present in the catalog of the Online Store.

3. Registration on the site

  1. Registration on the Site is not required to place an Order.
  2. The company is not responsible for the accuracy and correctness of the information provided by the user during registration.
  3. Communication of the User / Buyer with the manager and other representatives of the Capsules Company should be based on the principles of generally accepted morality and communication etiquette. It is strictly forbidden to use obscene words, swearing, offensive expressions, as well as threats and blackmail, regardless of in what form and to whom they were addressed.

4. Goods and purchase order

  1. In the absence of the Goods ordered by the Buyer at the Seller’s warehouse at the time of ordering and the impossibility of delivery, the latter has the right to exclude the specified Goods from the Order / cancel the Buyer's order by notifying the Buyer by sending an appropriate email to the address indicated by the Buyer during registration (or by calling Call Center Operator Belivestudio).
  2. In the event of cancellation of a fully or partially prepaid Order, the cost of the canceled Goods shall be returned by the Seller to the Buyer in the manner in which the Goods were paid.
  3. The Buyer's order is executed in accordance with the procedures specified on the Site in the Store section
  4. The Buyer is fully responsible for providing incorrect information, which entailed the inability of the Seller to properly fulfill its obligations to the Buyer.
  5. After placing the Order on the Site, the Buyer is provided with information about the estimated delivery date by sending an electronic message to the address specified by the Buyer during registration, or by phone. The manager serving this Order clarifies the details of the Order, agrees on the delivery date, which depends on which legal entity / individual entrepreneur is the Seller of the Goods ordered by the Buyer, the availability of the ordered Goods in the Seller’s warehouse and the time required for processing and delivery of the Order.
  6. The expected date of transfer of the Order to the Delivery Service of the respective Seller is communicated to the Buyer by the manager serving the Order, by e-mail or during a control call to the Buyer.

5. Delivery of the order

  1. Methods of delivery of goods are indicated on the Site in the "FAQ" section at https://belivestudio.ru/faq. Specific delivery dates can be agreed by the Buyer with the operator of the Call-center upon confirmation of the order.
  2. Upon delivery, the Order is handed over to the Buyer or to a third party indicated in the Order as the recipient (hereinafter the Buyer and the third party are referred to as the “Recipient”). If it is impossible to receive the Order paid in cash by the above persons, the Order can be handed to a person who can provide information about the Order (number of the shipment and / or name of the Recipient), as well as pay the full cost of the Order to the person who delivers the Order.
  3. In order to avoid cases of fraud, as well as to fulfill the obligations specified in clause 5. of this Agreement, upon delivery of the prepaid Order, the person delivering the Order has the right to request an identity document of the Recipient, as well as indicate the type and number provided by the Recipient the document on the receipt for the Order. The seller guarantees the confidentiality and protection of the personal data of the Recipient (clause 9.3.).
  4. The risk of accidental loss or accidental damage to the Goods passes to the Buyer from the moment of transfer of the Order to him and putting by the Recipient of the Order a signature in the documents confirming the delivery of the Order. In case of non-delivery of the Order, the Seller shall reimburse the Buyer for the cost of the Order prepaid by the Buyer and delivery in full after receipt of confirmation of the loss of the Order from the Delivery Service.
  5. The delivery cost of each Order is calculated on the basis of information about the selected Goods, the weight of the Goods, the region and method of delivery, as well as the form of payment, and is indicated on the Site at the time of making a purchase in your basket.
  6. The obligation of the Seller to transfer the goods to the Buyer is considered fulfilled at the time of delivery of the Goods by the courier to the Recipient or receipt of the Goods by the Recipient at the post office or at a predetermined point of delivery of the Order (including at the pick-up point). Upon receipt of the Order at the post office, the Recipient, after paying for the delivered Goods, has the right to inspect the delivered Goods and open it in the presence of postal service employees to check the Goods for compliance with the declared quantity, assortment and completeness of the Goods, as well as check the service life of the delivered Goods and the integrity of the packaging. In the case of claims to the delivered Goods (shortage, investment of the Goods other than the items indicated in the inventory, production defects, other claims), the postal service employees draw up an Act on the identified non-conformities. In the event of the return of the Goods delivered through the postal service in connection with the existence of claims against the Goods, the Recipient shall attach to the Shipment containing the returned Goods the following documents:
    • application for a refund;
    • a copy of the certificate of inconsistency;
    • a copy of the receipt of payment;
    • a copy of the list of the item;
    • return form.
  7. When accepting an Order from a courier, the Recipient has the right to inspect the delivered Goods and check for compliance with the declared quantity, assortment and completeness of the Goods, as well as check the integrity of the package. In the absence of claims to the delivered Goods, the Recipient signs in the “Order Delivery Form” or other similar document provided by the courier and pays for the Order (in the absence of 100% prepayment). The signature in the delivery documents indicates that no claims have been made by the Recipient to the Goods and the Seller has fully and properly fulfilled its obligation to transfer the Goods.
  8. The time spent by couriers delivering goods sold by Belivestudio to the Recipient's address is limited to 15 minutes. The time spent by couriers delivering goods sold by other Sellers may vary both up and down depending on the delivery conditions of the Goods of the respective Seller.
  9. You can specify the date, time and, if necessary, the delivery route, at the manager who contacts the Buyer to confirm the Order.

6. Payment for goods

  1. The price of the goods sold in the online store is indicated in Russian rubles.
  2. The price of the Goods is indicated on the Site. If the price of the Goods ordered by the Buyer is incorrectly indicated, the Seller informs the Buyer about this to confirm the Order at the corrected price or cancel the Order. If it is impossible to contact the Buyer, this Order is considered canceled. If the Order has been paid, the Seller shall return to the Buyer the amount paid for the Order in the same manner in which it was paid.
  3. The price of the Goods on the Site may be changed by the Seller unilaterally. Moreover, the price of the Goods ordered by the Buyer is not subject to change. The price of the Product may vary by region.
  4. Features of payment for the goods using bank cards:
    1. In accordance with the provision of the Central Bank of the Russian Federation “On the issue of bank cards and on transactions performed using payment cards” dated December 24, 2004 No. 266-P, operations with bank cards are performed by the cardholder or an authorized person.
    2. Bank card transactions are authorized. If the bank has reason to believe that the operation is fraudulent, then the bank has the right to refuse to carry out this operation. Bank card fraudulent transactions are subject to Article 159 of the Criminal Code of the Russian Federation.
    3. In order to avoid cases of various kinds of unauthorized use of bank cards when paying, all Orders placed on the Site and prepaid with a bank card are checked by the Seller. In order to verify the identity of the owner and his eligibility to use the card, the Seller has the right to demand from the Buyer who placed such an order to present an identity document.
  5. 5. Upon delivery of Belivestudio goods, the total cost of goods shall be increased by the cost of delivery in the amount specified in the “Delivery” Section
  6. 6. The seller has the right to differentiate the payment methods available to the Buyer depending on the selected product and delivery location.

7. Return of goods and refunds

  1. Return of the Goods ordered by the Buyer at https://belivestudio.ru / belivestudio.com is carried out within 14 days, not counting the date of purchase.
  2. Return of goods of good quality is possible only if its consumer properties and presentation are preserved (no signs of operation, the presence of original and undamaged packaging and labels)
  3. If the Buyer refuses the Goods of good quality, the Seller returns to him the amount paid by the Buyer under the contract, with the exception of the cost of delivery, as well as the costs of the Seller for the delivery of returned goods from the Buyer. Refunds shall be made within 10 days from the date of receipt of the Goods at the Seller’s warehouse together with a return application filled out by the Buyer.
  4. Refunds are made by returning the cost of the paid Goods to a bank card or postal order.
  5. In case of return of the prepaid Order, the cost of the Goods shall be returned by the Seller to the Buyer in the manner in which the Goods were paid.

8. Responsibility

  1. The seller is not responsible for damage caused to the Buyer due to improper use of the Goods purchased in the online store.

9. Confidentiality and data protection

  1. The User / Buyer personal data is processed in accordance with the Federal Law "On Personal Data" No. 152-ФЗ.
  2. When registering on the Site, the User provides the following information: Surname, Name, Patronymic, contact phone number, email address, date of birth, gender, delivery address of the goods.
  3. By submitting their personal data to the Seller, the Site Visitor / User / Buyer agrees to their processing by the Seller, including for the purpose of fulfilling obligations by the Seller to the Website Visitor / User / Buyer within the framework of this Public Offer, the Seller promoting goods and services, electronic and sms surveys, monitoring the results of marketing campaigns, invitations to participate in ongoing programs to improve the quality of service, customer support, organizing delivery of goods to Buyers, conducting prize drawings among Site Visitors / Users / Buyers, monitoring the satisfaction of the Site Visitor / User / Buyer, as well as quality services provided by the Seller.
  4. The processing of personal data is understood as any action (operation) or a combination of actions (operations) performed using automation tools or without using such tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, changing) extraction, use, transfer (including transfer to third parties, not excluding cross-border transfer, if the need arose during the performance of obligations), depersonalization, blocking, deletion, destruction of personal data.
    1. The seller has the right to send informational, including advertising messages, to the User’s / Buyer's e-mail and mobile phone with his consent, expressed by means of taking actions that uniquely identify this subscriber and allowing him to reliably establish his will to receive the message. The User / Buyer has the right to refuse to receive advertising and other information without explaining the reasons for the refusal by informing Belivestudio of its refusal by phone +7 9629536494 or by sending a corresponding application to the Seller’s email address: help@belivestudio.ru. Service messages informing the User / Buyer about the order and the stages of its processing are sent automatically and cannot be rejected by the User / Buyer.
    2. Revocation of consent to the processing of personal data is carried out by revoking the acceptance of this Public Offer in the form specified here.
    3. The seller has the right to use the technology of cookies. Cookies do not contain confidential information. The Visitor / User / Buyer hereby agrees to the collection, analysis and use of cookies, including by third parties for the purpose of generating statistics and optimizing advertising messages.
  5. The seller receives information about the ip-address of the website visitor belivestudio.ru. This information is not used to identify the visitor.
  6. The seller is not responsible for the information provided by the User / Buyer on the Site in a public form.
  7. The seller has the right to record telephone conversations with the User / Buyer. In this case, the Seller undertakes to: prevent attempts of unauthorized access to information obtained during telephone conversations, and / or transfer it to third parties not directly related to the execution of Orders, in accordance with paragraph 4 of Art. 16 of the Federal Law “On Information, Information Technologies and Information Protection”.

10. Duration of the Public Offer

  1. This Public Offer comes into force from the moment of its acceptance by the Site Visitor / Buyer, and is valid until the withdrawal of the acceptance of the Public Offer.

11. Additional terms

  1. The seller has the right to assign or in any other way transfer his rights and obligations arising from his relationship with the Buyer to third parties.
  2. The online store and the services provided may be temporarily partially or completely unavailable due to preventive or other work or for any other technical reasons. The Belivestudio Technical Service has the right to periodically carry out the necessary preventive or other work with or without prior notice to Buyers.
  3. The provisions of Russian law apply to the relations between the User / Buyer and the Seller.
  4. In case of questions and complaints from the User / Buyer, he has the right to contact the Seller by phone or by any other available means.
  5. The recognition by the court of the invalidity of any provision of this Agreement does not entail the invalidity of the remaining provisions.
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